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Payment troubleshooting
If a payment page won’t open, is blocked, or fails after redirect, use the checklist below.
1) Browser / redirect
- Allow pop-ups and redirects for this site.
- Try an incognito window or another browser.
- Disable ad-blockers temporarily for checkout.
2) Network
- Switch Wi-Fi / mobile network and retry.
- If you are behind a corporate proxy, try a personal network.
3) Stripe identity verification (KYC)
- Upload a clear photo of the original document (no screenshots, no photocopies).
- All 4 corners visible, no glare, no blur.
- Your Stripe account details must match the document exactly.
- If available, using a passport often passes more reliably.